Products and Orders
We roast and sell artisan coffee beans in a range of sizes and roasts, produced to order in small batches.
Prices are shown in GBP and include VAT where applicable. Delivery costs appear before you confirm your order.
When you place an order, you’ll receive an email confirming your purchase and payment details.
Once your coffee has been roasted, packed, and shipped, you’ll receive a second email with tracking information.
If we cannot fulfil part or all of your order, we’ll contact you promptly to offer an alternative or full refund.
Payment
Payments are processed securely through approved international payment providers.
We accept major debit and credit cards, Apple Pay, and Google Pay.
Your order becomes binding once payment is accepted and you receive a confirmation email.
All transactions are encrypted; we do not store or see your card details.
Prices are displayed in GBP and include VAT where applicable.
Delivery
All coffee is roasted to order and dispatched promptly after roasting.
Typical UK delivery time is 7 to 10 working days after dispatch.
If we expect a delay, we’ll contact you straight away.
Shipping costs are shown at checkout before payment.
Orders outside the UK are shipped on a Delivered Duty Unpaid (DDU) basis; import duties and taxes are the buyer’s responsibility.
You’ll receive a dispatch email with tracking details where available.
Returns and Cancellations
You have 14 days from receiving your order to cancel.
Returned coffee must be unopened, unused, and in its original packaging.
If you change your mind, you’ll need to pay the return postage.
If we sent the wrong item or it arrived damaged, we’ll cover the return postage and either replace or refund.
Perishable or opened coffee cannot be refunded unless faulty or incorrectly supplied.
Your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 remain unaffected.
Refunds
After we receive and inspect your return, we’ll confirm by email.
Refunds are issued to the same payment method within five working days.
If returned goods are not in original condition, we may reduce or refuse the refund.
How to Arrange a Return
Email info@lokacoffee.com within 14 days of delivery.
Include your order number, name, and reason for return.
We’ll confirm the return address and send instructions.
Product Description and Quality
We aim to describe our coffee accurately.
Because it’s a natural product, slight variations in roast, aroma, or flavour are normal.
Packaging and labelling are designed to protect freshness during transit.
Liability
We aren’t responsible for delays or losses beyond our control, including courier or customs delays.
Our total liability is limited to the value of your order.
We aren’t liable for indirect or consequential losses arising from use or misuse of our products.
Privacy, Data Protection and GDPR
We collect only the information required to process and deliver your order — name, address, email, and phone number.
The lawful bases for processing are:
Payment details are handled exclusively by our payment provider and never stored by us.
We keep order records only as long as legally required.
All personal data are stored securely on servers located in the UK or EEA.
We do not sell or share your information with third parties.
You have the right to:
To exercise these rights, email info@lokacoffee.com. We’ll respond within one month.
If you believe your data have been misused, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
This site uses only essential cookies needed for security and functionality, including Google reCAPTCHA to protect forms.
Essential cookies are automatically set when you use the site.
We do not use advertising or tracking cookies.
Cookies in use:
By continuing to browse, you consent to the use of these essential cookies.
Accessibility
We aim to make this website usable by everyone and compliant with WCAG 2.1 AA standards.
Text is clear, high-contrast, and scalable on all devices.
If you have difficulty accessing any content, email info@lokacoffee.com and we’ll provide it in an alternative format or offer direct support.
Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.
Updates
We may revise these terms to reflect business or legal changes.
The latest version will always appear on this page.
Contact and Business Information
Loka Coffee Roasters is a sole-trader business operated in the United Kingdom.
Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: info@lokacoffee.com
Phone: 020 3897 2233
WhatsApp (Business): +52 812 032 2646
Trading Name: Loka Coffee Roasters
Business Activity: Roasting and selling artisan coffee beans to retail and trade customers through this website.
Last updated: November 2025
Copyright © 2025 Loka Coffee - All Rights Reserved.